PK4 TimeTracker Mobile

Knowledge base articles for the Time Tracker for Salesforce mobile app

If I have an automatic timer on Cases and multiple cases are opened on multiple tabs, for which case will the timer track time to?
If the auto time tracking component is added to an object (Cases), you can enable or disable auto time tracking for multiple Cases at the same time using th...
Tue, 20 Apr, 2021 at 5:21 PM
I requested for an PTO, but it doesn't appear in the PTO requests list for approvals, what do I do?
If you submit the PTO and the same is not shown in the Manager ID for approvals, it is because the PTO Manager is not added for you in the TT User screen in...
Mon, 11 Oct, 2021 at 6:34 PM
What is the User type field in the User screen?
The user type fields decide the type of Check-In the user sees in the Mobile Time Tracker Mobile application There are two Checkboxes as "Individua...
Tue, 20 Apr, 2021 at 5:26 PM
The users are not able to track time in Salesforce and see an error message as "Error, Unable to Check-In, please contact to App Admin", how do I fix it?
The users are not able to track time in Salesforce might be because of any of the reasons below If there are multiple TT user IDs created for the same ...
Tue, 20 Apr, 2021 at 5:58 PM
How do I configure the PTO screen?
You should have an active PTO license enabled in the Time Tracker for Salesforce app, only then the time users will have access to the PTO's in your or...
Tue, 27 Jul, 2021 at 4:11 PM
How do I configure the Expenses form?
The Salesforce Administrator or the Salesforce user that have access to the TimeTracker objects can change the configuration for the Expense Form. To co...
Fri, 19 Nov, 2021 at 5:55 PM
I am logged in as a Kiosk user and my device just froze. Why?
The app freezes at the time of the login if you are using multiple devices at the same time. The app freezes because the Clock-In/Check-In data from the...
Tue, 18 May, 2021 at 4:53 PM
The PTO type is not selected when I click it, what do I do?
Usually, all the orgs use multiple PTO types for users, like Vacation, Sick, Personal, etc.,  If there are multiple PTO Types set up for you, then you must...
Tue, 2 Nov, 2021 at 6:30 PM
What is Chrome Extension app and how to use it for tracking time?
The PK4 TimeTracker application allows you to track time using the Chrome Extension application.   To track time using the Chrome Extension, install the P...
Wed, 1 Sep, 2021 at 5:40 PM
How do I reset the password for the PK4 TimeTracker application?
To reset the password for the PK4 TimeTracker application If you have forgotten the password for the PK4 TimeTracker application, then Click the PK...
Fri, 3 Sep, 2021 at 6:04 PM