Why are the users not able to track time in Salesforce? : PK4 Tech

The users are not able to track time in Salesforce and see an message as "Error, Unable to Check-In, please contact to App Admin", how do I fix it? Print

Created by: Geetha Lakshmi

Modified on: Fri, 20 Jan, 2023 at 5:19 PM

The users are not able to track time in Salesforce might be because of any of the reasons below

If there are multiple TT user IDs created for the same user in Salesforce: Please check in Salesforce and delete if there are any duplicate user IDs for the same user,
If the Salesforce user does not have access to the PK4 TimeTracker Objects: Give object permission to the users, click here to know more
The Salesforce user does not have access to the Objects and field in Salesforce: Give field-level access to the user, click here to know more.

After all these are checked and setup correctly the users in Salesforce can start using the app for

tracking time.

Geetha is the author of this solution article.

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The users are not able to track time in Salesforce and see an message as "Error, Unable to Check-In, please contact to App Admin", how do I fix it? Print

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