PK4 TimeTracker Mobile

Knowledge base articles for the Time Tracker for Salesforce mobile app

Where do I see my recent time entries on the Time Tracker Salesforce app?
In Salesforce you see the recent time entries in the Summary Page tab. In Salesforce go to the Summary Page tab, you see 2 sub-tab as Summary View an...
Fri, 20 Aug, 2021 at 4:26 PM
I see an message as "System Error, Salesforce update failed; please sync to fix things, OK? what should I do?
You might see this kind of message when data sync with Salesforce fails upon Check-In/Out. Please sync the app with Salesforce by clicking the Sync with...
Mon, 12 Apr, 2021 at 6:13 PM
How do I link the Salesforce user ID with their PK4 TimeTracker user ID?
The Salesforce user that is also a TimeTracker user, can track time in Salesforce using the TimeTracker application. Go to the TT users tab, click the ...
Wed, 17 May, 2023 at 6:27 PM
What are some of the best practices to set up an App Key?
Your first App Key is created automatically when you install the PK4 TimeTracker application in your Salesforce org. That one App Key can be used for all th...
Thu, 13 Jan, 2022 at 5:21 PM
I requested for an PTO, but it doesn't appear in the PTO requests list for approvals, what do I do?
If you submit the PTO and the same is not shown in the Manager ID for approvals, it is because the PTO Manager is not added for you in the TT User screen in...
Mon, 11 Oct, 2021 at 6:34 PM
What is the User type field in the User screen?
The user type field decides the type of Check-In the user sees in the PK4 TimeTracker Mobile app. There are two Checkboxes as "Individual User, not...
Fri, 20 Jan, 2023 at 5:17 PM
The users are not able to track time in Salesforce and see an message as "Error, Unable to Check-In, please contact to App Admin", how do I fix it?
The users are not able to track time in Salesforce might be because of any of the reasons below If there are multiple TT user IDs created for the same ...
Fri, 20 Jan, 2023 at 5:19 PM
How do I configure the PTO screen?
You should have an active PTO license enabled in the TimeTracker application to access the access to the PTO's module in your org. There are some de...
Mon, 5 Feb, 2024 at 1:22 PM
I am logged in as a Kiosk user and my device just froze. Why?
Kiosk ID is usually used in an office where multiple people use the same device for Check-In/Out. e.g: A device at the entrance of an office is used o...
Mon, 30 Jan, 2023 at 6:37 PM
The PTO type is not selected when I click it, what do I do?
Usually, all the orgs use multiple PTO types for users, like Vacation, Sick, Personal, etc.,  If there are multiple PTO Types set up for you, then you must...
Tue, 2 Nov, 2021 at 6:30 PM