Time Tracker for Salesforce - Mobile app

Knowledge base articles for the Time Tracker for Salesforce mobile app

What is the different between TT Expenses and Expenses Tab?
Both TT Expenses and Expenses tab shows the Expenses submitted by users. TT Expenses tab The TT Expenses tab shows the list of expenses submitted by...
Tue, 20 Apr, 2021 at 4:08 PM
What is the best practice to set up a new AppKey?
An App Key is created automatically when you install the Mobile Time Tracker application in your Salesforce org. The same App Key can be used for all the Ti...
Tue, 20 Apr, 2021 at 5:10 PM
If I have an automatic timer on Cases and multiple cases are opened on multiple tabs, for which case will the timer track time to?
If the auto time tracking component is added to an object (Cases), you can enable or disable auto time tracking for multiple Cases at the same time using th...
Tue, 20 Apr, 2021 at 5:21 PM
I can submit the PTO request, but it doesn't appear in the PTO requests list for approvals, what do I do?
The PTO is not saved and shown in the PTO requests for approvals, is because the PTO Manager is not added for you in the TT User screen. Please inform t...
Tue, 20 Apr, 2021 at 5:23 PM
What is the User type field in the User screen?
The user type fields decide the type of Check-In the user sees in the Mobile Time Tracker Mobile application There are two Checkboxes as "Individua...
Tue, 20 Apr, 2021 at 5:26 PM
How do I add/remove the additional fields for tracking time?
The Salesforce Administrator at your org can add or remove the additional fields for the Check-In/Out. Use the Mobile Time Tracker configuration screen ...
Tue, 20 Apr, 2021 at 5:28 PM
What works on Salesforce mobile application?
There are 2 types of lighting components that work on the Salesforce mobile application for tracking time Manual Entry Live Tracking Salesforce m...
Thu, 27 May, 2021 at 6:23 PM
The users are not able to track time in Salesforce and see an error message as "Error, Unable to Check-In, please contact to App Admin", how do I fix it?
The users are not able to track time in Salesforce might be because of any of the reasons below If there are multiple TT user IDs created for the same ...
Tue, 20 Apr, 2021 at 5:58 PM
How do I configure the PTO?
To use the PTO's, the Mobile Time Tracker License should be enabled with the PTO's for your org. To configure the PTO, go to the TT Apps tab, ...
Thu, 29 Apr, 2021 at 6:40 PM
How do I configure the Expenses form?
To use the Expense forms, the Mobile Time Tracker app license should be enabled with the Expenses feature for your org. To configure the Expense screen,...
Thu, 29 Apr, 2021 at 6:49 PM