Not able to Clock-out : PK4 Tech

Why do I see an error when I try to Clock-Out on the mobile app? Print

Created by: Geetha Lakshmi

Modified on: Fri, 11 Aug, 2023 at 6:41 PM

Sometimes you see an error message as in the screenshot below when you try to Clock-Out on the TimeTracker Mobile app.

This is because

You have Clocked-In and left the app without clocking out even after 24 hours of Clock-In,
The app gets refreshed on the mobile when the calendar date changes. And the Objects lists gets updated on the device,
But the Clock-In is still active and is not Clocked-Out when the calendar date changes,
When you try to Clock-Out, you see the message as in the screenshot, and not able to Clock-Out,
To fix this issue, please ask the Salesforce Administrator to update the Clock-Out date and time manually in the TT details object for this Clock-In record,
Then logout and re-login to the TimeTracker application and start using the app again for tracking time.

Note: You might see the same issue with the Check-In, and can fix it using the same method as you did for Clock-In.

Geetha is the author of this solution article.

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Why do I see an error when I try to Clock-Out on the mobile app? Print