There might be two reasons that the PTO is not in the PTO approvals list


  1. The PTO Manager is not added in the TT User page
  2. PTO Manager is not added in the PTO Request page.


  • Adding the PTO Manager to the users: Please make sure that you add the PTO Manager for all the users in Salesforce while creating the user ID for the TimeTracker users. There is a field as PTO Manager in the TT User page, add the PTO Manager name in the PTO Manager field for the user. Only then the Manager sees the PTO's submitted by the user and approve them
  • PTO Manager is not added in the PTO Request page: If the user is requesting for an PTO in Salesforce, then the user should add his PTO Manager name in the PTO request screen manually, only then the Manager sees the PTO requests for approvals.