Issue Summary:


In some customer orgs, invoicing emails are not being sent because the sender email address (From Email ID) is not registered or authorized in SendGrid. As a result, SendGrid blocks the emails from being delivered.


Root Cause:


SendGrid requires all sender identities (From email addresses) to be either:

  • Verified individually, or

  • Part of a verified domain.

If the email address used for sending invoices is not registered or verified in SendGrid, the emails will not be delivered.


Resolution Steps:

  1. We will register the email ID that you want to use for sending invoice emails in SendGrid.

  2. Once registered, you will receive an activation email from SendGrid with a verification link.

    Important:
    The activation link is valid for only 15 minutes, so please complete the verification as soon as you receive the email.

  3. After you verify the email address, it will be authorized in SendGrid, and you will be able to send invoice emails to your clients.

Note:

  • The first invoice email may land in your recipient’s spam folder.

  • Please mark it as "Not Spam" to ensure future emails are delivered directly to the inbox.