Sometimes when you open multiple tabs to track time using the Live Tracking component, the default value of the primary object (such as the case number) may be missing in one of the tabs. This can happen when tracking time for different cases simultaneously.
To resolve this, a download button appears. By clicking it, the case ID is saved, and the time is tracked for that specific case. Here’s how to configure this feature.
The live tracking component can be added to any object in the org, as an example, I choose Cases here.
- Go to the Case view page, then click the Setup button and select Edit Page.
- In the components search box, search for Tabs.
- Drag and drop the Tabs sidebar to the right-hand side of the screen (as shown in the screenshot, marked in red).
- Click on the Details tab, select Custom, and name the component (e.g., "Live Tracking").
- Click the Done button.
- From the components list, drag and drop the LiveTrackingforConsoleAPP tab into the Live Tracking section and Save it
- Now the Live tracking component is enabled for Cases in your org.
Activate the Live Tracking Component
- Click the Activation button that is before the Save button on this screen,
- In the pop-up, click Activate.
- Go to App Record Type and Profile, then click Assign to Apps, Record Types, and Profiles.
- Click Add Assignment and select Object then click Next.
- In the "Select Factor" screen, click Next (you can select Master if applicable).
- Choose the profiles that should have access to the Track Time lightning component, then click Next.
- Review the selected profiles, ensure they are correct and Save it,
- Now the Live Tracking component with Download button is enabled and ready to use.
- If you dont see the Case number in the component while tracking time, just click the download button to add the case number
