You can delay the time tracking or even stop tracking if the Auto Tracking component is enabled in your org.


Please follow the instructions below to configure the delayed tracking or to stop tracking.


An example object, such as Cases, is used here to demonstrate the functionality.


To set up the auto tracker:

  1. Click on 'Set up' and navigate to 'Edit Page' for the Case view.

  2. Search for 'Tabs' in the Quick Find and drag-and-drop it onto the Case view page.

  3. Name the component, for example, 'Auto Tracker.'

  4. Search for 'Auto Record (console app)' and add it to the component tab.

  5. Set the delay details in the 'Delay in seconds' tab. For instance, if you set it to 30 seconds, the time tracking will start after 30 seconds when you navigate to the Case view page.

  6. Additionally, you'll see a 'Don't Track' button. When the delayed tracking is enabled, clicking this button will pause the time tracking.



Additionally, when the delayed tracking is enabled, clicking this button will pause the time tracking. If tracking isn't stopped within 30 seconds, the timer will count the 30 seconds of delayed tracking when it starts to track time.