If you have forgotten the password for the TimeTracker web app, you can reset the password by following the instructions below.


  • On the TimeTracker web login screen,
  • Enter the App Key and the Employee ID,
  • And click the Forgot Password string,
  • In the next screen you see the App Key, enter the Employee ID and click the Send me a Verification Code button,
  • An OTP is emailed to you,
    • The OTP email will be sent to the email address of the contact that is associated with your TT User ID, 
  • Now click the "Click here to reset your password button" on the screen,
  • Enter the Verification code (OTP), Employee ID, New Password, and Confirm Password, and click the Reset button
  • You see the message as Password reset successful.
  • You can now log in to the web app using the new PW that you set.


Note:

  • When generating an OTP via email, the system follows a specific sequence to determine the recipient. Initially, it checks for an Email ID associated with your Salesforce user profile.
  • If you are not a Salesforce user, the system then searches for an email address linked to your Contact information. If no Contact is found, the system proceeds to utilize the email address associated with your TT user ID, sending the OTP to that identified email address.
  • This multi-step process ensures that the OTP is delivered to the appropriate recipient based on the available information in the system.