Adding the auto-tracking component for the Console app,


The timer can be added to any of the console app, as an example, I have taken Case Console in this article.

  • Go to the Case Console app,
  • Click on a case, click the setup button and the Edit page option
  • Search for Tabs in the components search box, drag and drop the tab to the sidebar on the right-hand side of the screen, as in the screenshot (marked in red)
  • Click the Details tab, select Custom, and name the component "Auto Tracking."
  • From the components list, drag and drop the "Auto Tracking (console app) to the tab that you added.
  • Click on the tab that you added (the blue box that shows the timer in the screenshot below),

    Time Tracking Options

    • Start Time by Default
      When this option is enabled, time tracking starts automatically as soon as the user opens the case view page.
    • Enable Start and Stop
      When this option is enabled, users can manually start and stop time tracking whenever they choose while working on a case.
  • Now the Auto tracking component is enabled for Case Console in your org.
  • You can add additional fields for tracking time in the auto-tracking component. Click here to know more.


Activate the auto-tracking component


  • Click the Activation button which is next to the Save button. You see a pop-up screen as below, click the Activate button

  • Go to App Record Type and Profile, and click on "Assign to Apps, Record Types and Profiles"
  • Click on Add Assignment and select Case Console, and click the Next button
  • Click the Next button on the "Select on Factor" screen, select Master, and click the Next button
  • Select the specific profiles from the list to show the Track Time lightning component, and click the next button
  • You see the list of profiles that you have selected, cross-check if the right profiles are selected in this screen, and click the Save button
  • The auto-tracking component is added to the selected profiles. Once the user clicks on a case in the Case Console screen, the time is tracked automatically.


Note: If you want to track time for multiple cases at a time, you can enable the separate option in the TimeTracker configuration screen. This allows the user to track time to multiple cases at a time.

  • Click here to know more about enabling the time tracking option for multiple cases at a time
  • Click here for a detailed video that helps you to add the auto-tracking component.