Understanding Time Differences in TT Details Due to Time Zones


If you notice a difference in Check-In and Check-Out times for some users in the TT Details object, it is likely due to a mismatch in time zones between the TimeTracker user and the Salesforce Administrator.


Example Scenario:


Let’s say your Head Office is in California (PST/PDT) and you have a Branch in India (IST).

  • A TimeTracker user in India checks in/out using the PK4 TimeTracker app, and their activity is recorded in Indian Standard Time (IST).

  • A Manager in California views the report or time details in Salesforce, where the org's timezone is set to PST/PDT.

  • Salesforce automatically converts the check-in/out times to PST/PDT, which may appear different from the actual time the user checked in/out.


Key Points to Note:


  • The TT Details tab displays time based on the Salesforce org’s timezone, not the actual timezone of the user checking in or out.

  • The TimeTracker Web and Mobile apps follow the timezone of the API (oAuth) user, which may differ from the user’s local timezone.

  • If you want the TT Details to reflect times in a specific timezone (e.g., IST or PST), you must adjust the Salesforce org’s default timezone accordingly. Click here to know more.