You can now raise a ticket from the TimeTracker web app,

  • In the TimeTracker web app, you see a question mark icon on the right-hand side of the screen, click it, and you see two options as
    • Support Articles
    • Submit Ticket
  • Click the Submit Ticket, button, and you see the ticket screen as follows
  • Enter your email ID in the Requester field, then you see a field to enter your Name,
  • Enter the issue details in the ticket subject
  • In the description field, add detailed information about the issue that you noticed in the TimeTracker application
  • You can attach a JPG file/screenshot of the error message if any by clicking the +Attach a file string
    • To attach a screenshot or JPG file, click on the Attach a file string, you see an option to browse a file on your Laptop/Desktop, attach it (as you attach a file in your normal email),
  • Click the I'm not a robot check box, and
  • Click the Submit button to submit a ticket.

Now a ticket is created and the ticket details are emailed to the PK4 Support team and they will respond to you.