Users may be unable to log in to the PK4 TimeTracker app and may see only a loading screen due to duplicate fields with the same API names in Salesforce related to the PK4 TimeTracker application.

Steps to Resolve the Issue:

  1. Check if there are any duplicate fields in Salesforce with the same API names as those in the PK4 TimeTracker application.

    • This issue occurs if a custom field is created with the same name as an existing field in PK4 TimeTracker.

  2. Users will not be able to log in to the PK4 TimeTracker app on the device, on the web page, or within Salesforce until the duplicate fields are removed.

  3. To fix this issue:

    • Rename the duplicate field or
    • Delete the duplicate field.

Once the duplicate fields are removed or renamed, users should be able to log in and track time without issues.