Some images not saved in Salesforce

  • The photos that are clicked when offline for the Check-In/Out are not saved.
  • The current build of the PK4 Time Tracker application does not have the ability to save the photos taken when on offline. The PK4 Tech team is working on the app, and the offline photos will be supported in one of the upgraded version of the PK4 TimeTracker application.


Check In/Out for Travel or Job, when I am offline


  • You cannot Check In/Out for the Travel/Job from Everyone/Users page when you are Offline. CheckIns or CheckOuts made from Everyone/Users page are not saved when you are offline.
    We suggest you use only My Team or Check In/Out page when offline. 


Text not clearing in the additional fields on the Expenses screen.


  • On the TimeTracker mobile app, the details added in the additional fields of Expenses like Vendor Name, Vendor City, Vendor State, etc., are getting submitted to Salesforce upon saving. But, when you get back to the Add Expenses screen again, the details that you entered in the Vendor Name, Vendor City, and Vendor State are not cleared from the previous entry.
  • As a workaround, please click the go back button and click the expenses tab, to clear the details in the Vendor name, Vendor City, and Vendor State and you can add details for the next expense entry.


Why do I see the comments entered from my previous PTO on the PTO request screen? 


  • If you request for a PTO by entering the Out Of Office (OOO) details and submitting it for approval, the PTO is submitted for approval.
  • If you are still on the PTO screen and want to request another PTO and click the + button. The OOO text from the previous PTO is not cleared,
  • You should manually delete the text in the OOO field or, go to any other tab in the TimeTracker application and get back to the PTO request screen to clear the data in the OOO field,
  • This issue will be fixed in the upgraded version of the TimeTracker application.


I see an message as System error or Network error on the TimeTracker login screen, and not able to login to the app? 


  • Sometimes if the network is slow you see the message as "Network issue" or "System Error, the request timed out" on the TimeTracker Web login screen.
  • As a workaround, please click the Ok button, and try logging in again.


Reset Password fails on the Web app


  • This is a know issue, as the sending OTP fails and the user is not able to reset the password.
  • The user is able to reset the password but the user is not able to login to the app using the new password that the user has set using the forgot.


The 31st date is missing in the Multi-day page


  • T̶h̶e̶ u̶s̶e̶r̶ i̶s̶ n̶o̶t̶ a̶b̶l̶e̶ t̶o̶ e̶n̶t̶e̶r̶ t̶i̶m̶e̶ f̶o̶r̶ t̶h̶e̶ 3̶1̶s̶t̶ d̶a̶y̶ o̶f̶ a̶ m̶o̶n̶t̶h̶ a̶s̶ t̶h̶e̶y̶ d̶o̶ n̶o̶t̶ s̶e̶e̶ t̶h̶e̶ c̶o̶l̶u̶m̶n̶ f̶o̶r̶ t̶h̶e̶ 3̶1̶s̶t̶ d̶a̶y̶.


Alignment in the Multi Day page


  • If we enable the check box to add Weekend days, the column names (dates & day) details are not aligned according to the columns in the Multiday page.